Support

Setting up Meterous, and answers to the usual questions.

Setting up

Safari

  1. Get Meterous from the Mac App Store. It's free. Then open it once from your Applications folder.
  2. In Safari, choose Settings → Extensions and tick Meterous.
  3. Sign in to claude.ai in Safari, if you aren't already.
  4. Click the Meterous icon in the toolbar and allow it to use claude.ai.

Chrome

  1. Add Meterous from the Chrome Web Store. It's free.
  2. Click the puzzle piece next to the address bar and pin Meterous, so its badge and ring stay visible.
  3. Sign in to claude.ai in Chrome, if you aren't already.

Edge

  1. Add Meterous from Edge Add-ons. It's free.
  2. Click the puzzle piece next to the address bar, then the eye beside Meterous, so its badge and ring stay visible.
  3. Sign in to claude.ai in Edge, if you aren't already.

Firefox

  1. Add Meterous from Firefox Add-ons. It's free.
  2. Click the puzzle piece in the toolbar, then the gear beside Meterous, and choose Pin to Toolbar.
  3. Sign in to claude.ai in Firefox, if you aren't already.

Questions

What do the three meters show?

Current session is your 5-hour window. Fable is your weekly Fable allowance, if your plan has one. Weekly is your usage across all models for the week. Each shows the percentage used and when it resets; the toolbar badge shows your session, and the ring around the icon fills with your weekly usage.

Why does Safari ask to allow Meterous on claude.ai?

That permission is how Meterous reads your usage numbers: it makes the same request claude.ai's own Settings → Usage page makes, using the login already in Safari. It doesn't read or change anything else on the site. Chrome, Edge and Firefox grant the same access when you install the extension, so they don't ask again.

Chrome says Meterous "is not trusted by Enhanced Safe Browsing"

Meterous is new to the Chrome Web Store, and Google grants that trusted status to developers after a few months of following its policies. The warning is about the age of the listing, not about anything the extension does. It appears only if you have turned on Chrome's Enhanced protection, which isn't the default, and you can still install from the same dialog. If you would rather wait, Meterous will earn the status on its own.

Is my data safe?

The Meterous extension has no servers, no analytics and no accounts. It never reads your conversations, and it never sees your password or login cookies. Your usage numbers are stored only on your computer. Details in the privacy policy.

A meter says "Not reported for this account"

claude.ai didn't report that limit for your plan. For example, only plans with a separate Fable allowance show the Fable meter. The other meters keep working.

It says it can't see my claude.ai login, or that Safari isn't sharing it

Open claude.ai in a tab of the same browser and sign in if needed, then open Meterous again. In Safari, Meterous refreshes from an open claude.ai tab when Safari won't share the login with the extension directly.

The numbers look out of date

Meterous refreshes every five minutes while your browser is running, right after a limit resets, and whenever you open it or click the refresh button next to "Updated". If claude.ai asks it to slow down, it waits ten minutes before trying again.

Something's wrong. How do I report it?

Hold ⌥ Option, or Alt on Windows, and click the refresh button in the popup to copy a diagnostics summary, then email it to support@meterous.app. The summary contains version numbers, percentages and error codes only; nothing that identifies you or your account.

Is Meterous made by Anthropic?

No. Meterous is an independent app and is not affiliated with, endorsed by, or sponsored by Anthropic. Claude is a trademark of Anthropic, PBC.